– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Spin Genie - took away £100 bonus for no reason


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Spin Genie Casino Review.

Player's Complaint

I deposited £50 to recieve 250 free spins value of 0.10 per spin, I completed it and recieved around £70 bonus, i wagerd for hours got the bonus to £100, suddenly they remove the bonus from me without saying a word, they have no live support, and no one replying through emails. Wagering bonus should expire after 30 days, they removed mine after less than 24 hours...

Read the casino review

3 Responses

User icon
January 7, 2023

Hi Idktime - welcome to!

When did this issue occur?



User icon
January 15, 2023

Hi Idktime,

I'm following-up on the above?



User icon
January 21, 2023

Hi Idktime,

If we haven't heard from you by Friday the 3rd of February we will assume you no longer need our assistance and close this complaint.



Leave a Reply

You must be logged in to post a comment.


ldktime consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 6, 2023

United States country flag