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Spin Genie - took away £100 bonus for no reason

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Spin Genie Casino Review.

Player's Complaint

I deposited £50 to recieve 250 free spins value of 0.10 per spin, I completed it and recieved around £70 bonus, i wagerd for hours got the bonus to £100, suddenly they remove the bonus from me without saying a word, they have no live support, and no one replying through emails. Wagering bonus should expire after 30 days, they removed mine after less than 24 hours...

Read the casino review

3 Responses

User icon
thepogg
January 7, 2023

Hi Idktime - welcome to ThePOGG.com!

When did this issue occur?

Thanks,

ThePOGG

User icon
thepogg
January 15, 2023

Hi Idktime,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
January 21, 2023

Hi Idktime,

If we haven't heard from you by Friday the 3rd of February we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

ldktime consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 6, 2023

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