Resolved - Both the submitting complainant and Spin Rider Casino have informed us that this issue has been resolved and the player has received their funds.
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Spin Rider owned by white hat Games Limited and its affiliate casinos Playzee, jackpot village, miami dice did not control the setting of my selfclosure I have set on white hat games affiliate casinos because I suffer from gambling addiction. Thus, I demand a full refund of all my funds I deposited at spinrider.com casino where I managed to again reopen a new gaming account on 17.12.2020 until my family was prevented from further playing, a total loss of € 4100 to be returned to my account [EDIT].
All my bets on White Hat Games Affiliate casinos should be rejected and all the wins and losses must be cancelled after day 14.10.2020 when I wanted self closure first time on playzee.com Chat and also mailed [email protected].
I already set after that self closure on other white hat games casinos: jackpot village and miami dice many. Still, they gave to open a new player account at the casino affiliate Spin Rider even if I am called for permanent closure on White Hat Games Limited. At no point have I asked their customer service to unblock me.
14.10.2020 playzee.com chat didn't even admit via chat self closure even i asked it. After that, I emailed them another request on the same day 14.10.2020: “Now i wanted today permanent self closure via live chat but you didn`t even done that. You said its not awailable. “
And even after that i manage open new accounts on Jackpot village, Miami Dice and Spin Rider.
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Spin Rider - Refund bets after self closure
Posted by jakkehpk
January 20, 2021
jakkehpk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 20, 2021