Declined - As this complaint involves a self-exclusion issue against a UKGC licenses operator we cannot currently help with this issue.
Read our Spin Station Casino Review.
I joined Spin Station following reading a review on this website. However, I noticed that I had been a member of some of their sister casinos. However, I have always been impressed by the casino's and in past few weeks my situation has dramatically changed and I can have an 'entertainment fund'. But to be vigilant I made contact straight away with live chat and had below conversation
Wed, 10/05/16 11:53:53 am Europe/London
Hello [PLAYER]. How are you today? I'm here to assist you.
hey [CASINO REP] can I please ask that if I make a deposit I do not receive a bonus because I do not want to be hampered by wagering requirements
Before you make a deposit you will be able to decline the bonus offer .
If at any stage you see a bonus on your account please contact us straight away before playing with it so we can remove it.
okay cool. I have never had an account with yourselves before but have done with hello and 21 casino is it still okay to join
wonderful thanks I had to self exclude from them but I feel much more at ease with my gaming levels now thank you
A very warm welcome to Spin Station and good luck.
Duration: 4m 28s
So, having had this transparency I made deposits and started playing. At one stage I was down £7,500 and I wagered nearly £20,000 and my balance is £23,300, however, they excluded me as soon as I was in profit and they have sent me back my deposits and said they are seizing the £3,300 profits saying I was looking to manipulate them!!
Of course, if I had played secretly without being open about my previous exclusion from a sister site then they would be correct, however, I specifically went online to live chat to ask this vital/pivotal question before making a deposit and playing
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Spin Station - Massive Problems
Posted by rafa7878
February 24, 2017
rafa7878 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 24, 2017