Found for the Casino - This player has been paid the maximum allowed amount for a No Deposit Bonus as defined by terms and conditions.
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After being given a £20 no deposit code I managed by some small miracle to get up to £500. I played within the bonus betting limits and played through the bonus money. I'm a depositing player and spent a fair amount with them but never had a decent win. So this time I finally get something and they have confiscated £400 of the winnings. I spoke to live chat who refused to make a formal complaint for me. I asked for someone to call me numerous time which again was refused. The chat rep said it was casino discretion which I don't understand how they can confiscate it just because they feel like it. I'm a customer and have spent my money. That was my winnings and they have entered my account and account and touched my money without my permission. How is that legal when I had already cashed out so that's my property? It allowed me to withdraw so should be honoured because as far as I'm concerned after all I have spent and never won, that was my money and my property from my account which they tampered with.
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The Grand Ivy - Confiscation of winnings
Posted by faynar
May 8, 2017
faynar consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 8, 2017