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The Grand Ivy - Unfair treatment
Ruling
Declined - There do not appear to be any funds in contention with this issue. As such this is not an appropriate issue for ADR review.
Read our The Grand Ivy Casino Review.
Player's Complaint
I have deposited over 40,000 since March and the last month over £5000 with no jp win. The Grand Ivy casino asked for proof of income and locked my account I sent several messages to complain and I was ignored my account still locked and no chance of winning money back.I used their private chat several times and was told to wait.The support team doing investiagtion do nothing.
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Agreement
Blossom90 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Grand Online
- Curacao eGaming
October 18, 2020
Hi blossom90 - welcome to ThePOGG.com!
The Grand Ivy Casino are under no obligation to reopen your account full stop. They are a private business and by what you've described are engaged in efforts to confirm that you can actually afford to lose at the rate you have been.
With no live balance being contested this is not an appropriate issue for ADR review. Even with a live balance you would need to complete the Source of Wealth checks before we could do anything to assist you.
Thanks,
ThePOGG