– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

The Grand Ivy - Unfair treatment


Declined - There do not appear to be any funds in contention with this issue. As such this is not an appropriate issue for ADR review.

Read our The Grand Ivy Casino Review.

Player's Complaint

I have deposited over 40,000 since March and the last month over £5000 with no jp win. The Grand Ivy casino asked for proof of income and locked my account I sent several messages to complain and I was ignored my account still locked and no chance of winning money back.I used their private chat several times and was told to wait.The support team doing investiagtion do nothing.

Read the casino review

1 Responses

User icon
October 18, 2020

Hi blossom90 - welcome to!

The Grand Ivy Casino are under no obligation to reopen your account full stop. They are a private business and by what you've described are engaged in efforts to confirm that you can actually afford to lose at the rate you have been.

With no live balance being contested this is not an appropriate issue for ADR review. Even with a live balance you would need to complete the Source of Wealth checks before we could do anything to assist you.



Leave a Reply

You must be logged in to post a comment.


Blossom90 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Grand Online
  • Curacao eGaming

October 18, 2020

United States country flag