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Times Square Casino - do not give the winnings

Ruling

Resolved - Times Square Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Times Square Casino Review.

Player's Complaint

Good afternoon, help me take my money, I still had this win at the beginning of July. I fought with these scammers for 5 months. On November 21, I finally received a letter stating that the withdrawal was approved and your money was on the way. In the chat I was assured to wait 5 = 7 days they have been withdrawing to skrill, but when the time came they began to come up with new excuses every day I try to get from them when there will be a withdrawal, but the financial service does not answer at all and in yaata either they are talking nonsense or even close the chat all the evidence is available. and in general I would like to receive moral compensation from them for such impudence ...

Read the casino review

4 Responses

User icon
ThePOGG
December 3, 2020

Hi valerik007 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
December 27, 2020

Hi valerik007,

The operator informs us that your withdrawal has been processed. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
January 3, 2021

Hi valerik007,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
January 10, 2021

Hi valerik007,

If we haven't heard from you by Friday the 22nd of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

valerik007 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Times Square
  • Curacao eGaming
  • Game Tech Group N.V.

December 3, 2020

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