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Vegas Hero - locked account and witheld funds
Ruling
Resolved - Both the submitting complainant and Vegas Hero Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Vegas Hero Casino Review.
Player's Complaint
I made a withdrawal over 2 weeks ago for £497 from my account. My account was previously verified with all documentation and my previous withdrawal was processed and cleared in to my bank account.The account has been restricted and i no longer have access to my account or money and no updates from vegas hero after contacting live and email numerous times about when my withdrawal will be processed
4 Responses
Hi rhurleybowzer,
Vegas Hero inform us that you have been paid. Can you confirm receipt of your funds?
Thanks,
ThePOGG
funds have been received thanks thepogg
Hi rhurleybowzer,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
rhurleybowzer consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Vegas Hero
- Malta Gaming Authority
- Curacao eGaming
- United Kingdom Gambling Commission
- Genesis Global Limited
June 14, 2020
Hi rhurleybowzer - welcome to ThePOGG.com!
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG