ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Vegas Hero - Pending withdrawal

Ruling

Resolved - Both the submitting complainant and Vegas Hero Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Vegas Hero Casino Review.

Player's Complaint

I won this money on 16/02/20. I have sent them all the documents they have requested but they still haven't sent the payment. I never receive any replies from my emails and when I speak to live chat they can't shed any light on whats going on apart from it's with the relevant department. I think over 5 weeks is plenty of time to at least give a proper explanation on what is the reason for the delay in payment.

Read the casino review

7 Responses

User icon
ThePOGG
March 26, 2020

Hi johneboy - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
April 10, 2020

Hi johneboy,

The operator has informed us that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
Johneboy
April 13, 2020

Hi POGG,

They emailed me on the 8th of April to say that I will me paid in 1-3 business days but as of now it hasn't reached my account. Maybe this is due o the Easter holiday. If it does get paid into my account I will let you know.

Cheers

Johneboy

User icon
ThePOGG
April 25, 2020

Hi Johneboy,

Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
ThePOGG
May 1, 2020

Hi Johneboy,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
Johneboy
May 7, 2020

Hi Pogg,

Yes it did eventually arrive.

Thanks for your help

User icon
ThePOGG
May 8, 2020

Hi Johneboy,

Thanks for letting us know - it is appreciated!

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Recommended Casinos

High Roller Casinos

Agreement

Johneboy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Vegas Hero
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Genesis Global Limited

March 26, 2020

United States country flag