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VIPs Casino - unfair businesses


Found for the Casino - The VIPs Casino terms and conditions clearly state that you cannot claim promotions while you have a pending withdrawal.

Read our VIPs Casino Review.

Player's Complaint

A part of their welcome package players will receive 500 free spins (divided in 5 batches of 100 free spins) upon their first deposit. I managed to make a small withdrawal and it is now pending more than 30 hours. After logged in today, i did not get my next 100 free spins. Asked live chat about it and they told me they do not add bonuses when a withdrawal is pending. Withdrawals could take days for being processed and the free spins only valid for 24h and cannot be added manually when the 24h is passed. So as long my withdrawal is sti pending, i lose my free spins from the welcome package. I think this is very unfair of them, promising players the welcome package but they wont give it if the players have luck, in this case a luck of €40. I do not mind the waiting period of withdrawal, i do mind when they not willing to add the free spins i suppose to receive from the welcome package afterwards. There are still 300 free spins waiting for me.

Read the casino review

1 Responses

User icon
December 18, 2020

Hi tpdedi - welcome to!

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly there is nothing we can do to help you in this instance. The VIPs Casino bonus terms do include the following:

"7. No promotional or other type of bonus will be issued or allowed once money has been cashed out and is in the players pending account. This will remain until that cashout has been either approved or cancelled and the pending account has a zero balance. The aforementioned clause will also apply should there still be an available balance in the player’s active VIPsCasino account."

If you have placed a withdrawal the above term would come into effect and you would not be able to receive any further promotions until such time as that withdrawal has been paid.

Sorry we cannot be of further help.


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TPdedi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • VIPS Casino
  • Malta Gaming Authority
  • Aspire Global International Ltd

December 18, 2020

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