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Hi petyapapa - welcome to ThePOGG.com!

Unfortunately there is going to be little that we can do to help you in this case. Wazamba casino terms include the following:

<blockquote style="border: 2px solid #666;padding: 10px;background-color: #ccc">"3.3 Only one gaming account is allowed for your real personal data. Opening an account is allowed only for one person, using one address, one phone number, and one IP address. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts.” In that case, the Casino reserves the right to close all of the Duplicate Accounts and to apply the following sanctions: each action performed using a Duplicate Account is considered void. If while the Duplicate Account was active, monetary funds, bonuses, or winnings were withdrawn from the Duplicate Account, these will be lost and the Casino retains the right to ask for the return of those assets. Wazamba reserves the right to cancel bets, reject bonuses of any kind, cancel participation in any promotion, as well as permanently ban any client from the bonus program of the Website. It also reserves the right to disallow opening an account or close an existing account without prior written notice or any explanation."</blockquote>

You agreed to these terms at point or registration and if you have registered more than one account you have violated this term and all activity on the second account is considered void.

We may be able to get your deposits returned, but your win will not be paid.

Thanks,

ThePOGG

I would be happy after these 2 days if I can get back all of my deposits. They want to pay me back my last deposit only and also want to deduct 10% of it because of some fees. I deposited a total of 1220000 HUF. If you can get back to this amount I would be greatful. Thanks for dealing my problem :)

Good morning,

I found out yesterday that BoaBoa Casino is a sister site of Wazamba Casino. I self-exclude myself for 5 years on 6th July on BoaBoa, so Wazamba shouldn't even let me to register at the first place. I hope this imformation can help to get back my deposits I gave up to get my winnings to. I have the confiramtion email from BoaBoa if you need it. Also could you give me an update how we are doing with the complain? Big thanks.

[EDIT]

Hi PetyaPapa,

I'll contact the operator regarding your deposits, but your self exclusion at BoaBoa would not carry over to other casinos on the license. Wazamba/BoaBoa do not operator on a license that requires self exclusions to be extended in this manner.

Thanks,

ThePOGG

Good afternoon,

Any update on my case? Thanks. :)

Best Regards,

[EDIT]

Hi PetyaPapa,

I've spoken to Wazamba Casino and they inform me that your deposits have been returned. Can you confirm this?

Thanks,

ThePOGG

Good morning,

Wazamba returned my last deposit 360000 HUF. 800000 HUF is still with them. 

Best Regards,

[EDIT]

Wazamba returned the remaining 800000 HUF. Thanks mate, you are the best. :) Have a nice day :)

Hi PetyaPapa,

Thanks for letting us know - it is appreciated!

ThePOGG

This player has opened multiple accounts. The duplicate account has been closed and their deposits have been returned.

Good afternoon,
 
 I have a problem with Wazamba Casino. My username is [EDIT] and I used this email address to registered there. I tried to send my complaint using your form on the website, but I gave an error message every time I tried to send it. I try to send it via email I hope this is acceptable too. Yesterday my girlfriend registered here also made 2 deposits she lost and she gave up, but I have seen the potencial in the game she played. So I registered too, but we never claimed any bonus or promotions. So I deposited 5-6 times a total amount of 1220000 HUF I lost 860000 HUf then I made my last deposit of 360000 HUF I manage to get an 1200X on the max bet of 2000 HUF so my balance was 2600000 HUF. I tried to make a withdrawal of 100000 HUF because they have a max limit of 200000 HUF every day. Then they closed my account first they said You are trying to log in to the account which is closed upon your request I never had any request. Then today they are saying I breached their terms and conditions. Because me and my girlfriend have an account too. But we never accept any bonus and because she has her own money and I have mine too, we always do separate registrations, we gambling like 8-9 years registered more than 50 casinos and never had any issue with we both have accounts on the same casino. After they closed my account they said that they will give me my last deposit 360000 HUf that is around 25% of my total deposits and also keep my winnings too. I already made a complaint with Askgamblers because I always check their site before we register somewhere and Wazamba has an 8,9 out of 10 ratings.I hope you can sort out this issue, because I am pissed of. If they do not allow to register with 2 accounts on the same address they should warn me before the registration finished or prevent me to register and say like you already have an account with the same address. But they accept my deposits knowing they will win either way, if I lose they keep my money, if I win they can close my account and keep most of my money. I guess they thought I will lose and noone will notice this. But I won quite a lot so they played this unfair card. If you cannot help me please inform me what can I do to get my money back? Should I write to the gambling commision? Big Thanks for the help. I can send evidence I made screenshot of everything. If you need them I'll send them to you.

Wazamba - two accounts

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