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Wild Fortune - Cashouts deny

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Wild Fortune Casino Review.

Player's Complaint

Hello:

Could you be kind enough and do something; I'd really like your help so that Wild fortune casino pays my winnings. Since almost 3 weeks, they keep denying all my withdrawals even thought they have received and approved all the documents they required. Besides, they don't reply to emails and charge a 50$C fee for a cashout. Thanks in advance for your help.

Regards,

Read the casino review

3 Responses

User icon
thepogg
May 12, 2021

Hi HelloKitty12 - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

What reason have the operator given you for non-payment?

Thanks,

ThePOGG

User icon
HelloKitty12
May 20, 2021

Hello:

Many thanks for willing to help me. As The issue is now resolved with Wild fortune casino. It is no longer necessary to fo a follow- up of complaint as the problem is over.

Best regards,

User icon
thepogg
May 23, 2021

Hi HelloKitty12,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

HelloKitty12 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Wild Fortune
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 11, 2021

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