YoBetIt - Responsible Gaming Complaint

Ruling

Found for the Player - Despite our repeated efforts to contact YoBetIt to discuss this issue we have received no response whatsoever from the operator.

Read our YoBetIt Review.

Player's Complaint

In short:

I have lost a total of 91 000 SEK in 8 weeks. I didn't once get to show where my money came from. Finally, I am asked to show where my money comes from, and they show that I must answer the casino that everything is right. I ignore these calls and continue to deposit money. Without any problem.

I also get direct mail sent to my email where the casino urges me to play more on their slot machines.

As I greatly increased my efforts, I received this email on December 16, 2019.

Hi XXXXX,

Playing can be both fun and entertaining, but only as long as it's under control.

We will contact you because we can see that you have made quite large deposits into your account, which of course you have the right to do if you so wish. However, we want to make sure that you do it of your own free will, and that it is not something that affects you financially or in other ways creates problems in your life...

We would like you to send us a reply on [email protected] confirming that everything is under control, so we don't have to worry about your gambling. We would also like you to confirm the type of funds you are depositing (income from work, saved funds, house sales, etc),so that we can be confident that everything is going right.

Thank you for your understanding.

Sincerely,

Team Yobetit

I neglected to answer and continued to deposit money and gamble money away. This was perfectly fine, even though I didn't tell them that everything was under control. Nor did I show where my money came from. I also directly sent to my email where they urged me to play. This email was sent to me on 2019-12-27.

You have money left to play for, use your money on one of our slot machines.

Can you send this type of invitation to gambling when you have seen that the customer (me) has a gambling problem? This is strongly contrary to the laws and regulations one must follow in order to hold the license.

I have pointed all this out several times to the casino, but they deny that any errors have been committed on their part. The only thing I have done is that they blocked my account. Can you help me with the contact?

Read the casino review

8 Responses

thepogg

June 30, 2022

Hi NeedHelpNow - welcome to ThePOGG.com.

This complaint is 3 years old. Have you already taken this matter to either the MGA or the operator's ADR?

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 15k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

NeedHelpNow

June 30, 2022

Hi, thanks for the help. I have only had contact by email with them.

thepogg

July 2, 2022

Hi NeedHelpNow,

I understand that you have only communicated with the operator via email, but to be clear, in the last 3 years you have not contacted any other outside agency to review your complaint?

Thanks,

ThePOGG

NeedHelpNow

July 2, 2022

That is correct. I have given them the chance to do the right thing, but to no avail. That's why I've contacting you for help now.

It has taken a long time because I have felt very bad mentally, and have not had the strength to take it further. But I have gathered strength now and I think you can help me get justice.

thepogg

July 9, 2022

Hi NeedHelpNow,

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

NeedHelpNow

July 9, 2022

Ok, thanks that you will give it a chance.

thepogg

July 30, 2022

Hi NeedHelpNow,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

NeedHelpNow

July 30, 2022

Ok thanks.