Diamond 7 Casino REVIEW

ThePOGG.com serves as an Alternative Dispute Resolution (ADR) service for Diamond7 Casino as part of their MGA license requirements. This means that we can offer legally binding rulings for all complaints submitted to this service from jurisdictions subject to the MGA license.

Diamond7 casino have accepted ThePOGG Deposit Guarantee seal. This means that they've agreed in advance that they will discuss player complaints as long as they have written permission from the player and no funds will be confiscated from players without clear breach of terms. In return we guarantee your deposits with Diamond7 casino. Read more about our guarantee here.

You can see the latest updates to Diamond7's terms and conditions here.

Diamond 7 Casino state on their website that it takes up to 48 hrs to accept a withdrawal - it does not state how long it takes to process a withdrawal once it has been accepted and therefore, we have assumed another 24 hours.

Maximum Withdrawal - Not listed. Casino states that there is a maximum withdrawal but customers should contact support for them at any given time.

Minimum Withdrawal - £30

Banking options available - Credit/Debit cards, Neteller, UKash, POLi, Paysafecard and Bank Transfers.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Diamond7 Casino use Net Entertainment software for their instant play casino and also include a selection of: Microgaming, Thunderkick, WHG, ELK Studios, Multicommerce, 2 by 2 Gaming, Aristocrat, Leander Gaming and NYX. Check out our Net Entertainment Software Review for more information.

Game selections are as follows:

Email Testing Record

• June 2020 - won't answer without an account.
• September 2019 - 1 hour 43 minutes .
• May 2019 - 22 minutes .
• November 2018 - 20 minutes
• November 2016 - 2 hours 48 minutes
• December 2015 - No Reply.
• August 2015 - 31 minutes.

Diamond7 hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Diamond7 currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
• Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. ThePOGG.com acts as the ADR service used by Diamond7 for their MGA license. You can find further information regarding this regulator's complaint policies here.

Players from United States NOT accepted.

Diamond 7 does not accept players from the following countries: Afghanistan, Asia, Algeria, Africa, American Samoa, Oceania, Angola, Australia, Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Guam, Guyana, Indonesia, Iran, Iraq, Israel, Italy, Kenya, Lao People's Democratic Republic, Latvia, Myanmar, Nigeria, Norfolk Island, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Poland, Romania, Russian Federation, Sao Tome and Principe, Singapore, South Africa, Spain, Sri Lanka, Sudan, Sweden, Syrian Arab Republic, Tanzania, United Republic of, Thailand, Turkey, Uganda, United States, United States Minor Outlying Islands, Viet Nam, Virgin Islands, U.S., Yemen, Zimbabwe.

Contact Information:

RTP given for some but not all slots games.

Diamond 7 Casino do offer a comp points program and points are accrued at a rate of 3 for £10.

Diamond 7 Casino redeem the points at a rate of 200 for a £1.

Values given on the Diamond 7 Casino site for games weightings for accruing points is as follows: Roulette 0.25, Blackjack 0.50, Scratchcards 2.00, Slots 3.00, Video Poker and Video Poker Sidebet 1.00, Keno 2.00, Football Frenzy 1.00, Poker Dice 1.00, Super Hi Lo and Super Hi Lo Bonus 1.00, Wheel of Fortune 1.00, Virtual Racing 1.00, Six Ball 1.00, Hi Lo Money Spinner 1.00, Money Shot 1.00, High Roller 1.00, Pot Shot 1.00, Ride'm Poker 0.50, Bingo 1.00.

Diamond 7 Casino's comp points system is slightly better in value to the Playtech comp points system that we use as our bar for 7/10 but only for slots - it is not as valuable for other games hence the lower rating assigned.

The casinos operating on the Imperium Network Solutions platform have built a stellar reputation due to their fair approach to the player/operator relationship and experienced team. There are very few teams that we have worked with that hold as much of our respect. That we function as an ADR service for this license provider under their MGA license simply adds an extra layer of confidence that players signed-up with Diamond7 Casino will be treated fairly.