Resolved - Both the submitting complainant and 14Red Casino have informed us that this issue has been resolved and the player has received their funds.
Read our 14Red Casino Review.
I know I was stupid to sign up for them but I didn’t do my research beforehand. They tried to scam me with the bonuses but that’s a different story - I’m not contesting that.I’ve a €600 withdrawal pending which they seem to just leave on able to be cancelled (unprocessed). I submitted documents days ago with no reply - chat is more than useless . Contact number for support doesn’t work.I have just now resubmitted all documents they ask for (which does seem a lot tbh considering they let you deposit instantly) just in case they claim I haven’t submitted any documents.
If they get back to me before you contact them I will let you know but I’d rather get this ball rolling than wait 2 weeks with more unresponsiveness before starting a claim.
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korbendallas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
January 26, 2020