Found for the Casino - There's no evidence that the play in question was anything other than genuine and an unfortunate loss for the player.
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I was playing roulette and had my winnings up to £1500 in the account I left it open and went for dinner, when i returned the balance was at £0 they said it was gambled at a higher stake and cannot refund it even if I wasn't there at the time. The thing is I live alone so no one could of used my PC manually i explained that it was either a glitch or some form of remote access but as I wasn't there to see it that's all i can say. The first line customer service tried to help the best they can but everyone else came across as it was just one of those things all I received was a transaction transcript which shows the bets placed where very high more then i would dare to gamble. I would provide the e-mail correspondence but they retracted it so don't have access to it anymore but have kept the transcript if you want it. This is a lot of money to me so can't just sweep it under the carpet like they are hoping I will.
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hennesy101 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 9, 2018