Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our 21Dukes Casino Review.
I had a big win on a deposit with no bonus attached and they are now refusing to pay out citing:
Please keep in mind that also your winnings were voided as per our rule:
2.5.6. Casino reserves the right to withhold or otherwise decline or reverse any pay-out or winning amount or to amend any policy in the event that there is reasonable suspicion that a User is abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policies or rules determined in respect of an existing Game or a new Game. Casino retains the right to determine absolutely that such an abuse has taken place; also, if Your activity in Our Online Casino, by itself, is not abusive, but Your activities in other online casinos in addition to our Online Casino, taken as a whole, constitutes abuse of Our bonuses, promotions, policies or rules.
Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.
Although I had certainly accepted and lost bonus offers from them in the past which they freely offer there was no bonus attached to the deposit which yielded the win.
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21Dukes - voided $13,000 in winnings
Posted by adam0910
October 6, 2020
adam0910 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 6, 2020