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24mCasino - Gamstop


Declined - This player has already played down their balance. We cannot assist you if you contact us after you have played and lost your funds.

Read our 24M Casino Review.

Player's Complaint

I have been self excluded via GameStop on my own back and I found out that you could gamble with GamStop. I won some money and tried to withdraw it and they asked me for proof of identity which I provided due to the fact that I am an addicted gambler I tried to gamble more and then lost it and then continue to deposit more of my own money to win it back and if I had been able to withdraw my money as they took so long to prove my identity I would have been able to get out and take my winnings as I just needed to break even on my previous losses I have emailed and they have not responded.

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1 Responses

User icon
August 27, 2021

Hi jdog321 - welcome to!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. 24M Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately there is nothing we can do to help you in this instance. We can try to assist with payment delays, but if you have already played with and lost your balance there is nothing we can contest. Had you won from this play you would not be contacting us to invalidate the play, so likewise your losses have to stand.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we cannot be of further help.


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jdog321 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 24MCasino

August 26, 2021

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