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7Spins - Transactions paid to you
Ruling
Declined - We do not process any card payments. If your bill shows an unauthorised transaction you need to contact the company named on your statement.
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Player's Complaint
I really do not know what casino it is it where my money went but I had read though my last three months if bank statements and I came across these payments unbeknownst to me until now. I have had in total $75 taken from my account both on the 5/5/2020. I would like to request a full refund of that money as I have not authorised it by any means for you to take my money. I would like to do this civilly so I won't have to get the fraudulent activity team on this matter through my bank I have to take some of the blame though as obviously someone has seen my ATM card for them in order to do this. As it is things are very tight for me as iam in a disability pension and my money has to last me from fortnight to fortnight. I apologize for any inconvenience to you here is my email address it's [EDIT].
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Agreement
Moady23121982 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- 7 Spins
- Curacao eGaming
- Fifth Street
May 21, 2020
Hi moady23131982,
I'm afraid you're contacting the wrong people. Unless the transaction is listed as being to ThePOGG.com Ltd (and I guarantee it's not as we don't process any financial transactions in this manner) then we are not responsible for, nor can we answer questions about, it.
In all likelihood you have done a search for the company name in Google and found our information page on that company.
Thanks,
ThePOGG