Found for the Casino - BETAT have provided evidence demonstrating that this player has indeed created multiple accounts, that multiple pieces of key information different across the two registered accounts (preventing automatic detection of the secondary account) and that both accounts did receive bonuses. As there has been a clear breach of terms there is no grounds to support the return of funds.
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I deposited £20 on BETAT. I won £400 from them. They ased me to send documents in to verify my account. I did. They then sent a email back saying the documents were not clear please send again showing all 4 corners of each document. So I did. During the time I was waiting I spent the £400 I won. I lost it. They sent a email back saying my address document wasnt clear. I need to send it again (it was clear enough). Anyway due to the fact I spent the £400 and lost it I decided not to send it.
The next day I got a email saying I had 50 complimentary spins. From these 50 complimentary spins I went on to win £400. I met all wagers. So I sent my address document again. A few hours later I got a email saying it was accepted and I could withdraw my winnings. I went onto live chat and asked them could if I withdraw. They said yes. So I did. A few days later (today) I get a email saying my account has been closed due to another account being opened on 19/03/2016. I have tried to contact live chat to find out what account this is. They refuse to tell me and now refuse to talk completly and have blocked my ip from talking to them on live chat (I used my phones data and I was able to talk to them) but can't talk using my home broadband due to ip ban. They refuse to tell me what account I opened. I am unaware of any account I opened. Even if I did open another account I have never deposited with them, other than this account and have never taken any complimentary spins from them other than this account. They took my £20 and let me play and even asked for documents. Yet as soon as I went to withdraw they closed the account saying I already have an account. They would have kept my £20 if I didn't win and wouldn't of told me I had another account. They have now said they are refunding my original £20 deposit. I want my winnings. They wont speak to me, they won't tell me anything about this other account I opened. Not even what email address was used, nothing. And they have blocked me from live chat. It seems like that because I lost my £400 then won it back from there 50 complimentary spins there pissed off. Not my fault they offered me 50 complimentary spins and I went on to win. Surely they shouldn't of taken my money in the first place if I did actually have this other account? Because they would of took my £20 and kept it if I didn't win. Can sombody please look into this for me and get me my winnings? thank you
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BETAT - closed account and wont pay
Posted by lainey87
April 27, 2016
lainey87 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
April 27, 2016