Unresolved - Information came to us during the investigation of this and 20 other cases that is considered inadmissible. In agreement with the UKGC this case has been passed to IBAS.
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I opened an account 13th October and deposited £100 which I then played on the casino via the welcome bonus. after completing the wagering I was left with a balance of approximately £210. On trying to access my account in November, I received a notice saying my account was closed. I then contacted the company to ask why my account was closed and was told that I needed to contact the gaming commission and make a formal complaint. They also told me that they notified me of this on the 2nd November however my junk email folder only went back to 8th November therefore have never read this email.
Every email I have sent to them to inquire what is happening and what is happening to my money, but every time they just keep referring my to the gaming commission. Can you help please? surely this is theft?
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ljones85 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 11, 2016