Bovada - No Withdrawal Allowed

Ruling

Resolved - Bovada casino inform us that this player has received their full payment. Player is non-responsive so we assume they have their money.

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Player's Complaint

I asked for withdrawal of $1500 winnings via international wire transfer. First they said I have to have a local branch of that bank (I don't, I do all electronic banking). I don;t understand what that has to do with anything. I have a legimitae account at a big international bank, which I opened in Virginia 12 years ago. I have since moved to another state, and the closest branch is 500 miles away. However, I have used this account for the past 10 years to pay bills, make deposits, etc., electronically. It is a valdi account. I do not undertsand why Bovada can not process a wire transfer just becuase of the geographical location of a branch of that bank.

Second, I asked for wire transfer of the $1500 via another bank. After 19 days Bovada said that the wire transfer was rejected for "incorrect details." They refuse to tell me what the "incorrect details" are. I called them and they say my bank rejected the wire transfer and I should ask them. My bank has no record of a wire transfer. My bank could not send it back if they never received one. Bovada refuses to tell me their bank name, so I can't contact them. Bovada refuses to contact their bank to see what the problem is. Bovada refuses even to divulge where they are located (what country) or any details whatsoever about the progress of this wire transfer. I get the stock answer "we cannot give you that information." If you can help me get this resolved I would really appreciate it.

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