A big win resulted in some additional security checks being required. As soon as we contacted Club Gold, their casino manager got right on the case and got back to us confirming that they would be paying the player. Top notch work Club Gold!
Read our Club Gold Casino Review.
On April the 8th Club Gold offered me a bonus. I accepted, deposited £300 and adhered to the rules. I hit a Royal Flush worth £20,000 during my play and finished up with a balance of £18,669. I requested a withdrawal that day but received nothing. My account was immediately locked. No one answers the phone. My e-mails bounce back undelivered or are simply never responded to. The only way I can communicate with them is by the chat applet on their home page. And this is where someone called Nancy will only ever tell me "your account is under review".
I understand withdrawals sometimes drag on for months but the locking of my account and total wall of silence is worrying.
My username is [EDIT]
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Club Gold - Big win results in account being locked and no further correspondance
Posted by FAVOX
May 2, 2013
FAVOX consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 2, 2013