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Crazy Luck - Unable to receive my withdrawal

Ruling

Resolved - After a significant payment delay this player has confirmed that they've received their funds from Crazy Luck casino.

Read our Crazy Luck.

Player's Complaint

Username: [EDIT]; email used: [EDIT];

on Tuesday, May 3, 2016 I was told if I deposited $73 I could get and additional $250 with playthrough of $2,000.00 and After I play the $2,000.00 ALL MONIES would be mine free and clear. On Tuesday, May 3, 2016 I played the bonus playthrough amount of $2,000.00 and when I went to withdraw the Withdraw Option was unavailable. To date I currently have $12,000 in my account. They keep saying there is some kind of technical issues. But I know better.

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4 Responses

User icon
ThePOGG
May 5, 2016

Hi klhgibbs - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator that is both effectively unlicensed and non-responsive to this and other dispute mediation services. In short, it's highly unlikely that we'll be able to do anything to help you with this issue.

I'll contact the operator and let you know what we get back.

ThePOGG

User icon
ThePOGG
May 18, 2016

Hi klhgibbs,

I've managed to get in contact with a CrazyLucky representative. They tell me that they've spoken to you about this issue, that it has been resolved and you're now playing with them again. Is that the case?

Thanks,

ThePOGG

User icon
ThePOGG
May 30, 2016

Hi klhgibbs,

If I haven't heard back from you by Friday the 3rd of June I'll presume this issue has been resolve and closed this complaint.

Thanks,

ThePOGG

User icon
klhgibbs
May 31, 2016

Hello, yes the issue was we solved at Crazy Luck, however not at Winbig21. They refuse to respond to my emails.

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klhgibbs consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 5, 2016

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