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Global Live - Verification problems


Found for the Player - Despite our repeated efforts to contact Global Live to discuss this issue we have received no response whatsoever from the operator.

Read our Global Live Casino Review.

Player's Complaint

Hello. I have verification problems at the GlobalLive Casino. I 'm really worried about the situation and I want to get my winning.

On 27 February, I ordered a withdrawal of EUR 458. Support was very slow to respond. On March 7, I received a request ID documents for verification. I had to attach them by special reference. On March 10 I downloaded the documents and received a letter that my documents had been successfully uploaded. Then I wrote at the casino several times, but the support service ignored me. On March 20, I received a letter that the files I attached were blank. I uploaded my documents again. I checked the files before downloading. They 're not empty. The files are my real documents.

On March 27, I received a letter again that my files were empty.

I assumed it was a casino mistake. I uploaded my documents for the third time and also sent them to the casino email address. It was March 31.

After that, I didn 't get any answers from the casino. I don 't know imy documents are checked or not and I can get my conclusion or not. I ask you to look into the situation and help me. I thank in advance.

Read the casino review

2 Responses

User icon
April 9, 2020

Hi vin-diesel - welcome to!

I'll contact the operator and see what we can find out for you.



User icon
May 1, 2020

Hi vin-diesel,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


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VIN Diesel consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Global Live
  • Curacao eGaming
  • PlayPearls ltd

April 9, 2020

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