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King Billy - 5000 Eur winnings confiscated

Ruling

Found for the Casino - King Billy Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our King Billy Casino Review.

Player's Complaint

Hello!I registered at kingbilly.com. Deposited 50 euro and 50 euro first deposit bonus was given to me. I won 5000 euro, made a withdrawal, uploaded all required documents. Later I received an email stating all my winnings have been confiscated for violating bonus rules: 1.1. All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace.

I contacted livechat to find out my another account, but was replied that they can't disclose such info.

Also, I contacted a person that notified me about confiscation by email, asking to provide details on my another account, but was replied:

After the security department's investigation, it appeared that you have registered in the casino alongside another account that is not necessarily yours. 

I was not provided with any more details.

I only use one email address for casinos, which is [EDIT], to make sure I do not face multi-account issues. I can also assure my family members have never had an account at kingbilly.com

Please find below transcripts of live chat an email correspondence. I couldn't find a way to attach files, therefore please don't mind accepting the text.

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Read the casino review

2 Responses

User icon
ThePOGG
October 1, 2020

Hi Pelorojo - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
October 6, 2020

King Billy casino have provided sufficient evidence to demonstrate that this account is unnaturally associated with other accounts in breach of terms and conditions. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

GamblingDoc consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • King Billy
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 1, 2020

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