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King Billy - not paying winnings

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our King Billy Casino Review.

Player's Complaint

i made acount in 23.7.2020. i played there and i had problems to get welcome bonuses so i just played without bonuses. i wagered my money x2 and withdrawal my moneys 311 eur. they refuse paying my winnings with no reason and i have not broke any rules. i cant log in because my account is disabled. :(

Read the casino review

3 Responses

User icon
ThePOGG
July 29, 2020

Hi peliallu1 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically what reason has the operator given for non-payment?

Thanks,

ThePOGG

User icon
ThePOGG
August 4, 2020

Hi peliallu1,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
August 11, 2020

Hi peliallu1,

If we haven't heard from you by Friday the 21st of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

peliallu1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • King Billy
  • Malta Gaming Authority
  • N1 Interactive Ltd

July 29, 2020

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