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King Billy - Sister casino self exclusion

Ruling

Found for the Casino - Under the MGA license self-exclusions do not carry over to other properties on the license unless you request this happen.

Read our King Billy Casino Review.

Player's Complaint

Hello again king Billy let me open an account when I had self exclusion from there sister account play amo I would like all my deposits back please an I've finnaly got a game block on my phone s I don't have to go through trouble an get self exclusion an refunded again I've had self exclusion from plan amo king Billy an bitsrarz an they all let me open a account with them not sure how much I have deposited all together at these casinos sorry for so many complaints I'm just stopped gambling an getting all my money back because these casino didn't stick to the rules

Read the casino review

5 Responses

User icon
ThePOGG
December 28, 2019

Hi missy32 - welcome back!

King Billy run on a Curacao license. The Curacao licensing system does not carry self-exclusions over to other properties on the license. Unless you have self-excluded at King Billy there is nothing we can do to help you in this instance.

Thanks,

ThePOGG

User icon
Missy32
December 29, 2019

Ok thankyou for your help

User icon
Missy32
January 12, 2020

Yes I have self excluded from king Billy? I don't understand what your saying

User icon
ThePOGG
January 14, 2020

Hi Missy32,

You stated:

"Hello again king Billy let me open an account when I had self exclusion from there sister account play"

Self-exclusions at 'sister account[s]' would be irrelevant. The only self-exclusion that would be relevant to this conversation would be one requested at King Billy. Were you allowed to play after you requested a self-exclusion at King Billy?

Thanks,

ThePOGG

User icon
Missy32
January 14, 2020

Ok thankyou

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Agreement

Missy32 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • King Billy

December 28, 2019

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