Ph casino - stopped responding to me

Hi ErnFern22 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Thank you, have you had any luck getting a response from them?

Hello @thepogg, have you been able to find a way for the casino and us to get in touch?

Hi ErnFern22,

We have established communication with the operator and are awaiting further information from them.

Thanks,

ThePOGG

Hello @ThePOGG

Have they responded or given any instructions for me to follow in order to complete the verification so that I can withdraw some of the funds?

Hi ErnFern22,

I've spoken to the operator about this issue. Apparently they were waiting on receiving your full KYC documents. Now that has happened you should be free to withdraw.

If you could withdraw your funds and let us know when you receive the payment we would appreciate it.

Thanks,

ThePOGG

Hello I requested a withdrawal and in the time frames it said 1-24h but I still have not been paid and more than 2 days have gone by

Hi ErnFern22,

Give it a week and if the payment hasn't come through let us know and I'll go back to the operator and see what the hold-up is.

Thanks,

ThePOGG

Hello, I still have not received payment from the casino

Hi ErnFern22,

Four days isn't a week. I'll look in on this at some point next week.

Thanks,

ThePOGG

Sorry i thought you meant one week from the day I withdrew the money in my account

Have a great weekend

Hi ErnFern22,

Can you confirm you still haven't received payment from PH Casino?

Thanks,

ThePOGG

I just checked my wallet again now and still nothing,

Thank you

Hello, any news from PH casino?

Hello, my withdrawal are both still not processed, have you received any updates from the casino?

Thank you

Hello, I would like to update you and let you know that PH casino has paid me one of the two withdrawals I had with them, there is now only the 5000USD left for them to pay, they paid the one just shy of 2000

Hi ErnFern22,

I'm glad to hear that you've received a payment. In the intervening time PH Casino appear to have changed their support address as the address we were communicating with them on previously is now bouncing and are no longer responding to any other email address. As such we've had not received any further information. I'll keep trying for the time being but would appreciate it if you could let us know if further payments come through.

Thanks,

ThePOGG

Hi ErnFern22,

Have you received further payments from PH Casino?

Thanks,

ThePOGG

No nothing yet, I saw that the max cashout is 5000 per month so hopefully they pay the remaining 5000$ all at once soon since we are in November now

Have you found a new way to get in contact with them?

Hi ErnFern22,

Unfortunately we've had no further communication from PH Casino on any address that we've been able to locate.

ThePOGG

Hi ErnFern22,

Have you received any further payments from PH Casino?

Thanks,

ThePOGG

Hey there, sorry I forgot to write back, they have completed all the payments now, Thank you for your help

Hi ErnFern22,

That's great news and thanks for letting us know - it is appreciated!

ThePOGG