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Premier Casino - Over 10k withdrawal

Ruling

Found for the Casino - Premium Casino have provided sufficient evidence to demonstrate that this player has breached terms of use in a non-redeemable fashion.

Read our Premium Casino Review.

Player's Complaint

Hello!

I did an account to Premier casino on November 2021. I deposited 250 euros and used welcome bonus. I won almost 10 000 euros from one game and I did over 10 000 euros withdrawal. I didn´t break any rules when I wagered the welcome bonus. Casino closed my account after withdrawal and started to ask many kind of documents. I sent all documents that they asked; many kind of selfies, bank statements, salary statements etc. After two months they asked me to join to a skype call. They asked many kind of questions and I think that some questions weren´t in context. I asked about the process by email and they answered that I didn´t passed Skype verification and they will only refund my deposit. Of course I tried my best but I can´t remember everything after two months. I feel myself betrayed.

Could you please help me?

Read the casino review

2 Responses

User icon
thepogg
January 29, 2022

Hi feelbad - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
February 13, 2022

Premier Casino has provided sufficient evidence to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

feelbad consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Premier Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 28, 2022

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