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Ramses Gold - casino confiscated my 1939 euro withdrawal

Ruling

Resolved - Ramses Gold casino have pointed out that this player has received the maximum they were entitled to by terms and conditions.

Read our Ramses Gold Casino Review.

Player's Complaint

Hello,

I opened account at this casino last week and wan in total 1939 euro.This week I have noticed that my withdrawal was cancelled and i see only my deposit 50 euros on my account. Please help me to get my money

Read the casino review

4 Responses

User icon
ThePOGG
November 2, 2016

Hi stanrolas - welcome to ThePOGG.com!

Before we can do anything to help you I need you to provide me with the username and email address you use at RameseGold. Once I have those I'll contact the operator and see what I can find out.

Thanks,

ThePOGG

User icon
ThePOGG
January 10, 2017

Hi stanrolas,

Apologies for the delay. I've now spoken at length with the operator about this issue. They've pointed to term 13.5:

"13.5. If a player's accumulated deposit amount does not exceed €200, player will be entitled only up to X10 last deposit. This maximum payout will be enforced also in cases where the player made additional deposits which were deemed at the sole discretion of the Casino to have been made in order to exceed the €200 accumulated deposit amount."

As your deposit was only €50 they inform me that they've paid you €500. They also tell me you're still playing with them.

Is the above correct?

Thanks,

ThePOGG

User icon
ThePOGG
January 16, 2017

Hi stanrolas,

Can you confirm the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 23, 2017

Hi stanrolas,

If we haven't heard back from you by Friday the 27th of January I'll assume that you agree with the above statement and close this complaint.

Thanks,

ThePOGG

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Agreement

stanrolas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 2, 2016

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