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Select.Bet - casino do not withdrawal my win, even my deposit

Ruling

Found for the Player - Despite our repeated efforts to contact Select.Bet to discuss this issue we have received no response whatsoever from the operator.

Read our Select.Bet Review.

Player's Complaint

my deposit was 1264 cad. I deposited on November 21 from Astropay.

I placed 20 bets with different odds and won 800 cad. so my balance is now 2050 cad.

I requested withdrawal and casino requested: photos of my ID, selfie with ID in hand, notarized ID, address confirmation documents.

After sending all those documents nobody answer me anymore and I still can't withdrawal my win. and even my deposit :-(

In live chat I have always the same answer: we will contact You as soon as possible. they do not answer on my emails. I have sent 6 emails without answer.

I am waiting for my win 2 month. what to do?

Read the casino review

2 Responses

User icon
thepogg
February 22, 2022

Hi hewekorz - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
March 19, 2022

Hi hewekorz,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

hewekorz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Select.Bet
  • Curacao
  • Bellona N.V.

February 22, 2022

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