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Select.bet - Duplicate account

Ruling

Found for the Player - Despite our repeated efforts to contact Select.bet to discuss this issue we have received no response whatsoever from the operator.

Read our Select.bet Review.

Player's Complaint

i play selectbet casino and win 4000e and make withdrawal to 4000e and 2 days later my withdrawal request cancelled and my balance are out of nowhere 2900e and 1100e is lose. When i ask it i got this message:

We are reaching you to inform you that our Security department detected that your account has been created in violation of our Duplicated accounts policy. It has matching details with another Select.bet account.

You may refer to the "Account and Personal Information" section in our Terms & Conditions:

3.4. A Customer may open only one account on the Website and with the Company. Any additional accounts that are opened may be closed by the Company, withholding or declining all payments or in other cases, all such accounts may be treated as one joint account and merged together by the Company, in either case at the Company's sole and absolute discretion. The Customer agrees that the Company shall use any method it deems reasonable to determine if two or more accounts belong to the same Customer.

Here is a link for reference: https://select.bet/en/pages/terms-and-conditions

- In accordance with our policy, your account has been closed and your wrongfully gained account balance has been redeemed and the total amount of your deposits, will be returned to you.

We wish you good luck in all your future endeavors!

Regards,

[EDIT] | KYC Team​​ ​​

And i dont have 2 accounts or broke casino rules then i ask more reasons why this happen i got this message:

Thank you for the response once again.

We believe to have already extensively outlined the reasoning behind our decision, namely what we perceive as a violation of our Duplicate account policy and the procedures which we enact on such occurrences.

Keep in mind that due to GDPR regulations we can only provide information to the registered email address and we have already done so with the relevant accounts.

For confidential and security purposes it is strictly forbidden to share personal details to a different than the registered email.

We also appreciate your feedback on your experience with SELECT.bet

Please note that our Company acted in complete accordance with its General Rules. Our position is final and will not be subject to any further alteration.

[EDIT] | KYC Team​​

​​ Now i make 2900e withdrawal and its accepted and my account is banned. So what i can do to get that 1100e? i have screenshot to recejt 4000e withdrawal and emails to my account verifys. Thanks for the help

Read the casino review

2 Responses

User icon
ThePOGG
November 4, 2020

Hi vleevi - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
November 22, 2020

Hi vleevi,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

vLeevi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Select.Bet

November 4, 2020

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