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Slot Wolf - somekind of misunderstanding

Ruling

Resolved - Both the submitting complainant and SlotWolf Casino have informed us that this issue has been resolved and the player has received their funds.

Read our SlotWolf Casino Review.

Player's Complaint

Casino blames me for that i have played at same IP adress than someone else though i haven't! As a result of this they have taken or have done something else to my winned money.

Read the casino review

4 Responses

User icon
ThePOGG
April 13, 2020

Hi jc26 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
May 1, 2020

Hi pasikuitu,

SlotWolf have informed us that your winnings will be returned. Can you please check your account and confirm when you have received your funds?

Thanks,

ThePOGG

User icon
PasiKuitu
May 8, 2020

i got my winnings to myself. Thank you!

User icon
ThePOGG
May 8, 2020

Hi PasiKuitu,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

PasiKuitu consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 13, 2020

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