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English in United States - refuse $7000 payment


Found for the Player - Despite repeated promises regarding responding to this complaint, we have receiving no explanation for's actions.

Read our Casino Review.

Player's Complaint

The casino is it is the same owner as but outside USA it is called

They refuse to pay stating spirit of the bonus clause

I played by the rules after I checked the terms and condition.

Roulette and Slots were played, both are allowed by the terms.

Here is the email they sent

Hi ,

After a full review of your account, we’ve found conclusive evidence of non-recreational betting patterns to systematically gain an edge over the casino, otherwise defined as bonus abuse in our terms of use. As your actions were in violation of our players terms of agreement all winnings in your account have been forfeited. You will be paid out up to the amount of your deposits. You may now make a withdrawal request for your remaining balance. After your withdrawal have been completed your account will then remain permanently disabled. Please note that any accounts found to be opened by you or linked to you in the future will also be disabled, and any winnings generated in those accounts will also be seized.


[email protected]

The deposit was 300 and the bonus was 300

It was the welcome bonus and the payment method I used was bitcoin

Kindly your help

Read the casino review

3 Responses

User icon
March 14, 2019

Hi cattyman52 - welcome to!

I'll contact the operator and see what we can find out for you.



User icon
April 3, 2019

Hello. Any update ?

User icon
May 3, 2019

Hi cattyman52,

Unfortunately after repeated efforts to discuss this issue with we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of more help!


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cattyman52 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Kahnawake Gaming Commission

March 14, 2019

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