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Slotwolf – doesn't want to pay winnings


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our SlotWolf Casino Review.

Player's Complaint

Made first deposit of 100 euros and got the bonus.

I recycled the bonus 40 times and tried to withdraw my winnings, a 1000 euros.

There was a problem with it. The casino thought that I have exceeded the maximum bet while playing with the bonus.

But that's not right. One time I tried to pay for the free spins in "Kraken" for 100euros. It's not a single bet, it's buying a special feature for the game.

Player can't use this feature in games with decent bet, and I think that's not right.

"Kraken" didn't accept the attempt to buy the free spins and went to the homepage.

In my opinion the casino is just trying to make excuse for not paying my honest earnings.

Read the casino review

4 Responses

User icon
May 29, 2020

Hi perttun - welcome to!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Specifically which game were you playing? Please provide a url on the SlotWolf site.



User icon
June 5, 2020

Hi perttun,

Firstly, I need to be clear that when playing games where you can 'buy' bonus features, you are still placing a single wager. If you 'buy' free spins for €100, you are placing a €100 wager on the outcome of the free spins. If you are playing with a bonus and this bet exceed the maximum allowed bet term associated with that bonus then you have violated the bonus terms.

However, having examined Release the Kraken by Pragmatic Play, there does not appear to be any option to 'buy' the free spins. Can you please clarify?



User icon
June 11, 2020

Hi perttun,

I'm following-up on the above?



User icon
June 19, 2020

Hi perttun,

If we haven't heard from you by Friday the 26th of June I'll assume you no longer need our assistance and close this complaint.



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PerttuN consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 29, 2020

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