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Spinurai - Deposit not being given

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Spinurai Casino Review.

Player's Complaint

I've been waiting for over 3 days for my deposit and submitted payment details for payment management there but nothing has come of that. Every day I've tried to ask from support but the same copy and paste answer. I told that if they can't handle it I have to handle this the other way.

Read the casino review

3 Responses

User icon
thepogg
December 3, 2021

Hi P4kkoz - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 17th of December let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
December 18, 2021

Hi P4kkoz,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
December 26, 2021

Hi P4kkoz,

If we haven't heard from you by Friday the 7th of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

P4kkoz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Spinurai
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 3, 2021

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