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Stake - holding funds deposited from my Crypto wallet

Ruling

Declined - Complaints related to identity theft/fraud are beyond the remit of this service and need to be managed by the payment provider and police.

Read our Stake Casino Review.

Player's Complaint

Over 12,000 cad was deposited into a Crypto wallet owned by stake.com

I did not make these deposits and they have frozen the money until I provide a police report. I’ve provided said report but they are still holding my funds.

Read the casino review

3 Responses

User icon
thepogg
April 22, 2022

Hi casinocomplaintcan - welcome to ThePOGG.com!

Sadly this is not a matter we can assist you with for a variety of reasons.

Firstly, the security of your crypto wallet is your responsibility. For someone else to access this, they need to have the relevant security details which should never be shared.

Secondly, this type of issue is in actual fact the investigation of a crime. Fraud or identity theft. It significantly exceeds the remit of this service.

Finally, Stake Casino has historically been non-cooperative with complaints submitted to this services. Even were we to ignore the above to factors, there is effectively no chance that our intervention would change the outcome of this matter.

Sorry we cannot be of further help.

ThePOGG

User icon
casinocomplaintcan
April 22, 2022

Are you at least able to contact them? They was originally willing to cooperate and I sent them the reports ect but heard nothing?

User icon
thepogg
April 22, 2022

Hi casinocomplaintcan,

This is an operator that is non-responsive to us. They are not going to take any action due to receiving another email from us.

Sorry we cannot be of further help.

ThePOGG

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Agreement

casinocomplaintcan consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Any involved parties

April 21, 2022

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