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Videoslots - closed account with 354 euro

Ruling

Resolved - Upon review of this claim Videoslots Casino have chosen to refund this player. The player has confirmed receipt of their funds.

Read our Videoslots Casino Review.

Player's Complaint

I played on videoslots from August and all be fine until December 26, when I recognize that they closed my account without explanation why and any reason for it. I tried to ask them, they requested my email, DoB and my phone number, but never answered to me after that. I had 354 euro on my account and I want get it back.

Read the casino review

7 Responses

User icon
ThePOGG
March 19, 2019

Hi luckyjas - welcome to ThePOGG.com!

Before we go any further I need you to provide your full name.

Thanks,

ThePOGG

User icon
luckyjas
March 19, 2019

My full name is Elmin. My surname is Mirzaliev.

User icon
ThePOGG
April 15, 2019

Hi luckyjas,

I've spoken to Videoslots about this matter and they inform me that your balance has been refunded to you. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
luckyjas
April 15, 2019

No, I didn't received my funds.

User icon
ThePOGG
April 23, 2019

Hi luckyjas,

I've chased this again and the payment should have be made over the next few days. Can you confirm when you receive?

Thanks,

ThePOGG

User icon
luckyjas
April 23, 2019

Hi. Yes, I received my money today. Thank you very much.

User icon
ThePOGG
April 26, 2019

Hi luckyjas,

Thanks for letting us know - it is appreciated!!

ThePOGG

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Agreement

luckyjas consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Videoslots
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Panda Media Limited

March 19, 2019

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