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Videoslots - Disapproved withdrawal an subsequent account lock


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Videoslots Casino Review.

Player's Complaint

I fairly won 700.00 on the shadow order tried to withdraw all but it was disapproved.. I spoke to CS who said they had a backlog but offered no further information or time frames for resolve.

The money was credited back to my player account so i tried 2 smaller withdrawals thinking this may be the issue ... again 2 amounts of 200 and 500 were pending for over 24hrs again spoke to CS again told there was a backlog ... no further explanation given. Another day and again spoke to CS was told that another department were dealing with it but that also my account was now locked I was offered no reason for this and was told I would receive an email ... another 24hrscanx no communication from other said department. Again spoke to cs to be told thst it was being looked at and was made yo feel I had done something wrong as was told theh were not allowed to give me any information on live chat due to investigation.... what investigation .. for what ... been playing on her for some 2 to 3 years with very few issues jow they refuse to release me winnings please can you help

Read the casino review

5 Responses

User icon
June 28, 2022

Hi hollytree44 - welcome to!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 8th of July let us know and I'll contact the operator on your behalf.



User icon
June 28, 2022

Many thanks will do

User icon
June 28, 2022

Many thanks will do

User icon
July 1, 2022

Hi guys

This has now been resolved

Many thanks

User icon
July 2, 2022

Hi hollytree44,

Thanks for letting us know - it is appreciated :)


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hollytree44 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Videoslots
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Videoslots Limited

June 27, 2022

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