Resolved - The player managed to resolve their verification issue at William Hill Casino without the intervention of our team.
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I have deposited a lot of money to williamhill and played with them normally for a week. Then all of a sudden my account was closed. I contacted them and was told that I need to send my ID from both sides, bank statement, my skrill screenshot and my selfie with my ID for verification. I have send all of that, and then they demanded that I send a selfie with another documents, a selfie with my bank statement and a selfie with my username. I have send all of that, waited for a few days without access to my account or my money and now they demand that I send a selfie with my username and account number, which I do not know since they locked my account and I can not access it. I did not even request a withdraw, they just locked my account and demand more and more documents while I can not access or withdraw my money
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William Hill - account closure
Posted by kasa22san33
June 8, 2018
kasa22san33 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
June 8, 2018