Found for the Casino - While the seeing the winnings before the bonus round has been played takes the excitement out of play, it doesn't fundamentally change the results that would occur.
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Hello. 2 wks ago I played Little Britain slots, the bonus symbols came in, before it took me to the bonus section of the game £53.25 flashed up for a split second. I then went onto bonus screen picking random icons revealing cash, more picks etc. When I had ran out of picks I won £53.25, then it revealed the symbols I didn't pick, one showing a x7 multiplier. No matter which items I had picked the game had already decided the cash amount I was going to win cos it flashed up on screen before playing the bonus. I contacted William Hill as soon as it happened, they said they would look into it, I heard nothing.
I complained few days later and was told the technical team would look into it and I would hear. I never heard from them for about 3 days yet was told 24/48hrs. I go on chat service again and told technical team found no errors, so I ask where my e mail, they offer me £15 for what they call "inconvenience" case closed. A few times on there chat service I was disconnected and I had to keep repeating myself on complaining and also felt as if being fobbed of. Overall I must have been cut off at least 3 times while I was typing, then when I complained about being cut of another argument occurred as he went on and on, then said agent typed message at 10.39 and I hadn't responded by 10.42 that's why I got cut off. I told him he was wrong, then agent said well its there all on gmt time. I responded by saying as it was only 9 pm now how can I be cut off on your times as it was over one and a half hours away, (I was cut of around 8 pm ). Like I said felt as my complaint was being disregarded and i never knew if they looked into game as I never had an e mail yet they are quick to send e mails asking about feedback. The game was Little Britain slots on the William Hill casino slot page. I also complained by e mail to the complaint page willhill.com( or .co.uk ) and I never had reply from that either.
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William Hill - bonus winnings shown before play
Posted by pauljm1969
December 21, 2016
pauljm1969 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 21, 2016