William Hill - online roulette

Ruling

Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.

Read our William Hill Review.

Player's Complaint

William hill are misleading people.

They say they have fair play and pay 97 percent.

My story blows that to shreds.

I played roulette on Saturday and Sunday at Hills.

It was called European roulette. Over the 2 days I got a percentage of zero. I understand over a session on roulette you'll lose and the longer u play the chance of losing increases I get that.

I contacted hills. First on live chat they just cut me off. Then e mails which are laughable. Offering me gambling advice. I am not a problem gambler I'm not a bad loser I bet my spare money that's it. I know the roulette is monitored and regulated I get that and u have losing runs.

The machine was simply not playing right the ball wasn't spinning and it was every spin over 2 days a loser. I understand the 97 percent is over thousands of bets and I'm in no way a sore loser. I have the email which shows it paid zero percent. They admit that. They say it was a fair game.

Well if that's a fair game I'm a dutchman

I'm sure they advertise fair play to all.

They have simply not done what they advertise.

Ibas are totally useless always side with the bookie.

I simply want an apology and an admission it was unfair playing. I lost that's OK I've lost before not a problem but I have been mislead and it needs looking into because I'm certain this will happen to others

Read the casino review

7 Responses

thepogg

February 4, 2022

Hi Stevo70 - welcome to ThePOGG.com.

Have you already taken this issue to IBAS?

Thanks,

ThePOGG

Stevo70

February 4, 2022

Yes ibas won't help but I believe they side with bookmaker I've read many reviews on them. Gambling comision can't get involved. Yes I lost fair enough but I've got the e mail stating it paid zero percent over 2 days how is that fair play.

Hills staff are so rude. Go on live chat they just cut u off.

Now they won't email a reply.

[EDIT]

When a game isn't playing at all fair it needs sorting. I've tried to come to an acceptable solution but got nowhere

Stevo70

February 4, 2022

I guess I'm hoping u can get a better response than me.

The punter stands no chance but I'm determined to get some sort of acceptable response or I'll just keep going higher and higher

Stevo70

February 5, 2022

My username on hills was Stevo70b

thepogg

February 5, 2022

Hi Stevo70,

As is explained in our Complaint Guidance, we will not engage complaints that have already been reviewed by another ADR.

Sorry we cannot be of further help.

ThePOGG

Stevo70

February 7, 2022

Ibas don't deal with a complaint of my nature. So they haven't really been involved

thepogg

February 7, 2022

Hi Stevo70,

As already stated above, we will not engage in complaints of this nature.

We are also an ADR service and our remit would mirror their own.

ThePOGG