138 Affiliates - Holds Affiliate Accountable for Customer Complaints
Resolved - 138Affiliates are within their rights to terminate the affiliate agreement but have paid historic earnings up to point of termination.
Read our 138 Affiliate Program Review.
Not sure if you deal with Affiliate issues or not but at the least you should be aware of this issue. We are a small affiliate and also have a small mediation site for players.
1)The Casino has several Player complaints on the Autonomous Mediation Site
2)They indicated that they were dealt with, then indicated that they were not dealt with, then called the players cheats and then said they couldn’t discuss players issues because it violates the Data Protection Act. No sensitive information is every requested by the mediation site and the players provide any sensitive information directly to the site when the complaint is made.
3)138 then figured out that there was an association between the Player Mediation site and us their affiliate. They threatened to close our account and not pay commissions if the reports were not taken down. They indicated that their terms and conditions were violated and provided them. The only item in the terms and conditions that allowed them to close the account is use of “Their Sole Discretion”.
4)Because we are Autonomous we did not take the reports down and 138 proceeded to close our account and refuse past payments. Although it is any Casino’s right to stop doing business with a player or affiliate, it is most concerning that they feel it appropriate to keep funds earned in the past as they have no legal or ethical basis to do so.
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