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14Red - Casino keeps making excuses why they have not paid me
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
Read our 14Red Casino Review.
Player's Complaint
After a very lengthy and painful verification process I was eventually verified. This was just the beginning, I still had to wait to get my withdrawal approved, which felt like a life time. Finally on the 21st of January my deposit was approved. A week or so later I received an email saying my payment would be received within 5 days. 5 days came and went. The casino on live chat keep telling me to be patient as they are receiving a high amount of withdrawals and that i'll get my funds and i'll receive an email from the financial team very soon. On live chat With [EDIT], he told me a payment was sent to me on the 29.01.2020. Again 5 days came and went and I am still told to be patient. I made this withdrawal within the first week of January I think i'v been patient enough. I have saved emails and iv screen shot live chat messages as well. Sick of been fobbed off now!
4 Responses
Hi clrevell,
14Red inform us you have been paid. Can you confirm receipt of your funds?
Thanks,
ThePOGG
Hi clrevell,
I'm following-up on the above?
Thanks,
ThePOGG
Hi clrevell,
If we haven't heard from you by Friday the 13th of March I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
clrevell consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- 14Red
- Curacao eGaming
- Alpha Interactive Solutions N.V.
February 8, 2020
Hi clrevell - welcome to ThePOGG.com!
As a UK citizen you should only be playing with operators that hold a UKGC license. 14Red do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG