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14Red - Confiscated winnings
Ruling
Found for the Player - Our understanding is that imposing maximum bet terms on non-bonus play breaches EU consumer law, but having discussed this issue with the operator previously they will not change their position.
Read our 14Red Casino Review .
Player's Complaint
Hi i deposited €150 in 5 different transactions on the 29th feb with 14red I won €400 on blackjack well i thought i did there were no bonuses in play just real money After logging in today to question the payment period i noticed i had €70 in my account the last amount deposited I tried to talk to the very unhelpful live chat system they have This is where to my horror they broke to me the irregular bet rule i have never heard of this on any gambling site ever All of the other 4 deposits were in multiples of €20 and i bet €20 each time meaning 100 of the bet has been staked so why would they only return me the €70 I feel this term and condition is very sneaky and i definatley feel like i have been misled This casino takes money off you when it suits them and makes up every excuse to not pay out when you win from them i am really unhappy and would appreciate any help here please. Thanks
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Agreement
mtfcwhitti consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- 14Red
- Curacao eGaming
- Alpha Interactive Solutions N.V.
March 9, 2020
Hi mtfcwhitti welcome to ThePOGG.com!
As a UK citizen you should only be playing with operators that hold a UKGC license. 14Red do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately there is nothing we can do to help you in this instance. This group of operators apply maximum bet limits to non-bonus play. Our understanding is that this practice would be non-compliant with EU consumer law, but having discussed this issue on several occasions with this group I can say with confidence that they will not change their position.
Sorry we cannot be of more help.
ThePOGG