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14Red - Refunds


Declined - If you choose to play with weakly licensed, or unlicensed, operators the protections they will offer against gambling addiction will be minimal. Our intervention won't change that.

Read our 14Red Casino Review.

Player's Complaint

Refund request I have emailed their management 7 times and spoke via their webchat service 12 times I have waited over 3 months for a response to my complaint but still no response

Read the casino review

3 Responses

User icon
May 6, 2023

Hi Russ190779 - welcome to!

Before we can review your claim, we need to understand the nature of your problem. What exactly are you complaining about?



User icon
May 6, 2023

Requested refund as they were aware of my gambling addiction, they failed to protect me by recognising extreme gambling habits and they should not have taken any of my deposits as I am based in the UK

User icon
May 7, 2023

Hi Russ190779,

Unfortunately there is nothing we can do to help you in this instance. As explained in our Complaints FAQs we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to.

You have also chosen to play with a weakly licensed/unlicensed property. These operators function without appropriate licensing specifically so they do not have to adhere to the standards set out by regulatory authorities surrounding the protection of vulnerable players. As such, the chances of them deciding to take appropriate action in a case like this simply because we asked them to is vanishingly small.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

You can also find information on the various support agencies available to support you in your country in our Responsible Gambling Directory.

We would also recommend that you only play with operators licensed by the regulatory authority in your country for greater confidence in the integrity of your gambling transactions.

Sorry we cannot be of further help.


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Russ190779 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 14Red
  • Curacao
  • Alpha Interactive Solutions N.V.

May 3, 2023

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