14Red - unresponsive

Hi korbendallas - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. 14Red do not hold a UKGC license and as such are breaking UK law by accepting your custom.

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 7th of February let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

They rang me today to ask me to log onto chat to resubmit documents. Baffling since I’ve sent it them twice to their finance email and also they adamantly state no phone chat available when asking on text chat, as well as the support phone number not taking inbound calls. I logged onto chat and requested the person from finance as I was told and a ‘special’ icon came up (not the usual fake picture) and a different guy joined the chat. He asked me to submit my documents to him now and he would submit them to finance. After submitting I asked how long it would be he said finance will be in contact when they have verified documents.

Just to clarify also - having read up on other cases from this casino - none of the winnings were at any point affiliated with bonuses (the deposit was made without bonuses added and it was from a balance of €0). Also the max stake was €2.10 on slots from an initial deposit of €22, so absolutely nowhere near their corrupt deposit staking rules voiding payouts as I have seen in other cases. Just a heads up in case they try anything dodgy.

I’ll let you know if anything happens before the 7th.

Kind regards

Logged in to check and the withdrawal has disappeared and been replaced with €22.70 - no communication just removed.

Contacted support and they said I had breached betting rules by betting €25 on a single slot bet - this is an absolute lie. My max stake was €2.10 how could I even afford to do a €25 bet with my balance it makes no sense. How can they get away with fabricating this story to not payout?

The guy in chat was very happy my payment was removed, saying thankyou for this bet....

Fuming......

(Also I wasn’t chasing any bonus wagering etc so there is no way I would do anything close to that amount! It’s absurd.... and now they’re shirking me for €600 (only of which €300 is profit)......

Just a heads up to this - they rang last night and offered me €290 as this was the value before my “illegal bet” as a gesture of good will as I am a “valuable customer”. Whether this was directly related to you guys or my angry email or the fact I was a heavy loser on another of their sites the night before remains to be seen... I’ll keep you posted if this withdrawal comes through.

Cheers

Hi korbendallas,

This has not been due to our actions as I'm just coming back to this case now. Are you satisfied with the resolution offered?

Thanks,

ThePOGG

Yep it’s done. Thanks anyway guys.

Hi korbendalla,

Thanks for letting us know - it is appreciated!

ThePOGG