1Bet - Duplicate account void
Ruling
Found for the Casino - This player has opened multiple accounts at 1Bet in breach of operator terms and conditions. As such there's nothing we can do to help them.
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Player's Complaint
I was able to join and deposit but declined at 1bet.com last Nov 2020 with the same name address and phone but under a differenr email. My 2 card deposits were declined for unknown reason. Months later Sept 2021, i have forgotten i registered from this site before and i registered again but this time 750 usd total deposits by visa went through and were played. I would have to say the rtp of the game was bad because there are absolutely no wins after 750 usd of spins. I have no evidence on that so i cannot contest it but on another issue, any duplicate accounts would have been closed and wins confiscated and i wont be able to receive them citing duplicate account. In my case, i have lost all funds but they would not refund them. Isnt that unfair? If you win, the wins are voided and if you lose they keep all deposits? Even if their terms say specifically that deposits are refunded.
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HI Babyshopph - welcome back.
There is nothing we can do to assist you in this instance. You are responsible for managing your own accounts and you are responsible for ensuring you do not breach the contracts which you agree to.
Had you won, you would not be insisting that the operator reclaim your winning because of your breach, you would be submitting a withdrawal and hoping the breach was not spotted and if it was, likely ending up submitting a complaint contesting the decision.
All we can suggest is that you keep record of where you sign-up in future.
ThePOGG