22bet - Already verified but after big win they ask me again to get verified

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

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Player's Complaint

I am member of the 22Bet casino since months. In July they blocked my account and asked for documents. I send them all and got the confirmation mail that I am verified.

Yesterday I won after a while again. They did not accept my withdrawal and blocked my account again, asking the same documents.

I have send everything. It was the same procedure as I read in other complains. They do not ask all documents in once, they try to win time by answering just one by one and not with exact information. I have send the screenshots they asked for as PDF data, as I read here that they have done that to other players as well. The answer I received after was : „You have to send the documents in an other format“. No explanation why, no information about which format. However, I have send them in an other format.

After that they keep asking documents. A selfie with the ID plus the communication shown on a computer or mobile device. I’ve done also that.

5 hours passed, nothing happens. There last reply was : wait for the answer.

It’s obvious that they still use this kind of tactics to delay payments. While depositing and loosing, everything is fine, when a player wins, they start this show.

The total amount of my winnings is now 17.174.40€

All the attempts to get answers are failing. The only answer I am getting is that I have to wait. I just want to say again that I have been verified already and only a few days before I received a payment from them.

I used Skrill and tried to withdraw same method.

Please help to solve this Issue ASAP.

Thank you in advance.

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