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24Bettle - refusal to pay out winnings and account blocking

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our 24Bettle Casino Review.

Player's Complaint

They refused to pay me a win by referring to supposedly several registered accounts from the same ip address, but they did not refuse to accept a deposit from me and having won my money by winning a deposit a deposit, I was ready to provide identification documents, even theoretically there can be several users on one ip but I am alone

Read the casino review

3 Responses

User icon
ThePOGG
May 14, 2020

Hi konstantin - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Before we go any further you need to provide your full name.

Also - operator terms are clear on this point: you cannot share an IP address with another user. You agreed to those terms. Your IP address is your responsibility. If the operator can demonstrate that you have shared an IP address with another user there will be nothing we can do to help you.

Thanks,

ThePOGG

User icon
ThePOGG
May 22, 2020

Hi konstantin,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
May 29, 2020

Hi konstantin,

If we haven't heard from you by Friday the 5th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

konstantin consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 24Bettle
  • Malta Gaming Authority
  • Curacao eGaming
  • Condor Malta Ltd

May 14, 2020

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